Privacy Policy
This policy describes how business contact information may be collected and used when operators request arcade, redemption, VR attraction, or service information.
Information we collect
We may collect business contact details such as name, company, email address, phone number, country, facility type, product interest, project timing, and message content. If you contact us about parts or service, we may also receive cabinet family, issue description, operating status, and related support details. The website may also process basic technical data such as browser type, page visits, referring page, and approximate region for security, analytics, and site improvement.
How information is used
Information is used to respond to inquiries, route requests to the appropriate commercial or service team, prepare catalog discussions, improve website content, support quote preparation, and maintain business records. We may also use aggregated, non-identifying information to understand which product categories and operator topics are most relevant to visitors.
Sharing and retention
Business inquiry information may be shared with internal teams, authorized service providers, or regional representatives when needed to respond to your request. We do not sell inquiry details as consumer marketing lists. Information is retained for as long as reasonably needed for the business purpose, legal obligations, dispute handling, security, or recordkeeping.
Your choices
You may ask to update, correct, or remove business contact information where applicable. Some records may need to be retained when they relate to an active commercial discussion, legal requirement, service record, or legitimate business documentation. You may also choose not to provide optional project details, though limited information may slow the response or make the initial answer less specific.
Security and international requests
Reasonable administrative and technical safeguards are used to protect submitted information. Because commercial entertainment projects can involve international teams, information may be processed in regions different from your own. By submitting an inquiry, you understand that your request may be routed where the relevant product, service, or regional expertise is available.