Pre-Install Review
We review available footprint, guest flow, cashless platform, prize counter position, and access lanes so cabinet placement supports the operator's actual staffing model.
Site-Survey & Layout
Power draw, network termination, ceiling clearance, loading dock route, and merchandiser adjacency are documented before crating to reduce launch-day surprises.
On-Site Install & PM
Commissioning notes cover game settings, reader tests, ticket path checks, cleaning routine, daily reset steps, and preventive maintenance cadence for the first season.
From inquiry to annual maintenance, every step is documented.
- InquiryVenue type, budget range, expected guest profile, and preferred game families are captured in a concise intake.
- Game DemoThe operator reviews play cycle, guest appeal, cabinet footprint, prize logic, and accessory needs.
- Floor PlanGame locations are mapped against queue space, cashless kiosks, prize counter traffic, and service aisle width.
- CratingCabinet packaging, lift requirements, and delivery windows are aligned with the venue construction schedule.
- InstallTechnicians check leveling, reader fitment, connectivity, audio, lighting, and payout hardware before handoff.
- CalibrationDifficulty, play price, ticket values, and cabinet diagnostics are reviewed against opening-week assumptions.
- Annual PMWear parts, firmware notes, audit logs, and uptime events are reviewed for the next operating cycle.
Service-backed operating discipline
- Cabinet access maps and wear-part priority lists for floor technicians
- Remote diagnostic notes for firmware, reader status, and dispenser events
- Structured RMA flow for boards, controls, lighting modules, and sensors
For FEC chains, cinema arcades, route operators, and VR venues, the difference between a successful launch and a frustrating launch often sits in the handoff details. We keep the service model plain: what the operator checks daily, what a trained technician handles, which parts should sit on site, and which issues should move directly to escalation. This practical separation protects guest experience during prime hours and gives finance teams cleaner visibility into service cost.
Game-floor intakeParts hierarchyInstall checklist